Robert Lopez Designs

Shipping Methods

 

I ship within 24 hours (items bought after noon on Saturdays will be shipped promptly on Monday). I AM IN NO WAY RESPONSIBLE FOR PACKAGES THAT MAY BE LOST BY THE USPS UNLESS YOU PURCHASE INSURANCE.

US SHIPPING for jewelry items: USPS first class with delivery confirmation. I CANNOT be responsible for what the USPS does to packages, so if you'd like insurance, please let me know BEFORE sending payment. I'm happy to add it on AT COST. I am in NO way responsible for shipping times, other than shipping promptly in the method you purchased.

Upgrades to priority & overnight are available for an extra fee.

INTERNATIONAL SHIPPING: First class mail international. Upgrades to Priority & Express International are available for an extra fee.
International shipping is done at your risk. Most orders go through customs just fine, but because it is completely out of my hands once I ship, I CANNOT BE RESPONSIBLE for lost items. I CANNOT BE RESPONSIBLE for what the post does to packages, so if you would like insurance, please let me know BEFORE sending payment. I'm happy to add it AT COST.
Also, be aware that overseas shipping can take several weeks.
I fill out customs forms & as a courtesy to my customers, mark them so you don't pay for additional fees.

Ground
$8 flat rate

2nd Day 
$21 flat rate

 

Overnight
$34 flat rate

Easy Returns & Exchanges

 

I allow returns on my items for ONE WEEK ONLY after you've received the package. Items kept for more than one week may be returned for STORE CREDIT ONLY & at my discretion. In these cases, please contact me first to discuss. Items must be shipped back to me at your cost with insurance & in the same packaging (in a gift box for safety of the items). I WILL REFUND PURCHASE PRICE MINUS SHIPPING. 
NO RETURNS ON SALE ITEMS.
If an item breaks within 30 days of receiving, I will be happy to repair it free of charge. If item cannot be repaired, I will give you the option of re-fabricating the item, exchanging it for an item of similar price or you may choose a full refund. You must pay to have item shipped to me. I will pay the return shipping fee. IF ITEM HAS MAJOR DAMAGE DUE TO NEGLIGENCE, THERE WILL BE NO REPAIRS, REFUNDS,OR STORE CREDIT. Please contact me in this case to discuss damages.